Ecommerce Software Providers
EMOTIV’s ecommerce software Onboarding, Scale and Growth Services are designed to support, Grow and Retain your customers all together!
You have an awesome platform and want to develop and maintain groundbreaking software and share it with the world.
EMOTIV provide resource, expertise and time to deal with managing and growing your customer base.
Option 1
Client Onboarding
Successfully onboard your clients to utilize and realize the power of your ecommerce software. Use our proven predictable strategy to support your customers and provide them with a customer centric experience will expedite utilization and customer satisfaction. We design solutions that integrate seamlessly into your process with our experts at leading software onboarding programs.
Specialist led self-onboarding
- This is where an onboarding specialist educates and progresses the onboarding using a combination of one to one sessions and "homework" in between.
- The client is responsible for getting the data into the system together with setting it up, with the onboarding specialist checking and advising through the process.
Do it for me
- This is where we train the client how to use the system but we are responsible for pulling the data, formatting it, setting up everything in the system and then train them how to use it.
- They have a ready-to-use system with little effort from their side in relation to the onboarding and set up.
Option 2
Multilingual Customer Support
We can provide you with full customer ecommerce software support covering all marketplaces that will answer any questions your clients might have both pre and post-sale. This will be conducted by highly qualified professionals in the languages you require. We begin by agreeing on the rules of engagement to ensure full alignment with your standards and processes.
Ecommerce software support to your clients
- Providing ticket support
- Advise on your existing work flow from our experienced team
- 24/7 coverage
- Help with building knowledge base
- Wider experience than just software platforms, we understand marketplaces to provide a full solution to your client base
- Reporting and stats to provide your team
Option 3
Client Data Optimization
Our tailor-made solution produces product and customer insights that turn into actionable plans that separates them from the competition. We utilize the insights we gain through the report to highlight areas where there is opportunity to improve sales on the account. Based on findings a plan is built and presented to the customer where we agree a priority list and scope of work to be carried out with agreed timelines. A baseline is taken that can be used to measure success of the plan.
Help your client grow
- Conduct a Health Check on each marketplace account
- Identify areas that we can grow the accounts
- Build priority list of growth opportunities
- Optimize data for each marketplace to ensure tailored best practice
- Watch your customers drive more revenue
Ecommerce software data optimization
- Researching targeted keywords
- Crafting keyword-rich product titles
- Ensuring data correctness & coherency
- Fleshing out product descriptions
- Writing detailed bullet points
- Completing item specifics list
- Uploading the most dynamic images
Why use our ecommerce software
- Deep understanding of marketplace customer journeys
- Experts in marketplace data
- Proven successful onboarding strategies
- History of delivering growth to ecommerce sellers